MANAGER: OPERATIONS AND CASE MANAGEMENT – University of Botswana

Key Responsibilities

• Develop and implement Operations and Case Management plans in line with the departmental strategy;
• Contribute to the development of University and departmental strategies, policies, plans and procedures, and lead implementation at a unit level;
• Participate in the student and staff disciplinary processes as required;
• Manage the investigation of security incidents, including thefts, vandalism, harassment, and safety violations;
• Collaborate with University officials, law enforcement, and legal authorities when necessary;
• Liaise with appropriate authorities in the event of major disturbances and/or public events to ensure the security of staff, students and members of the public and University assets;
• Manage and supervise the resolution of disciplinary cases related to security incidents, policy violations, or misconduct;
• Ensure all case management processes are fair, transparent, and in compliance with university policies;
• Liaise with Security Systems and Technical Services to identify any breaches in security and liaise with Police/ other security authorities on investigations;
• Manage the communication provided to the University community on ongoing or closed cases;
• Manage the communication of crime tips to inform the University community on crime trends;
• Compile incident reports and investigative activities;
• Develop and ensure the implementation of Security Manuals and adherence to security procedures and regulations by all University employees, students and visitors;
• Liaise with Legal Services to ensure that regulations are consistent with national law;
• Liaise with police and fire authorities on security and protection issues and on any incidents and breaches of public order or criminal activities;
• Liaise with relevant departments to repossess university assets;
• Ensure that security service providers engaged by the University comply with contract terms and the provision of contract security staff and equipment;
• Lead implementation of approved traffic control and parking regulations and ensure that University Access control points are monitored at all times;
• Develop and monitor implementation of day-to-day operational systems and procedures to ensure the efficient and cost-effective application of security and traffic management systems and procedures;
• Make recommendations for the development of traffic control regulations, access and revenue generation potential of providing parking and other traffic management facilities;
• Provide excellent customer service ensuring client and stakeholder satisfaction;
• Assist with the development and management of the departmental budget;
• Develop and manage unit-level budget and recommend expenditure in accordance with delegated limits;
• Develop and manage Security Services and Case Management risk register with clear mitigation strategies;
• Undertake any other duties as directed by the supervisor in line with the role.

Requirements

• Applicants should have a minimum of a Bachelor’s degree in, Security Management, Criminal Justice, Policing or a related field is required. A Master’s degree in a relevant area will be an added advantage added advantage .
• i. A minimum of six (6) years’ work experience, three (3) of which should have been at senior officer/professional level.
• Other Requirements: i. Extensive experience in security management and investigations, preferably in an educational institution; ii. Knowledge of security laws, regulations, and best practices in a university setting; iii. Strong leadership, communication, and interpersonal skills; iv. Experience in conducting investigations, including interviewing and evidence handling; v. Familiarity with security technology, systems, and data analysis.

Salary

The University of Botswana offers a competitive salary and benefits package commensurate with qualifications and experience.

How to Apply

REF Code: IRC 3573 | Vacancy Circular No: IRC 3573