FSG Services, a subsidiary of FSG Limited, is Botswana’s leading funeral service provider, with 23 branches nationwide and a significant presence in South Africa and Zambia. We are seeking an accomplished operational leader to join the business as Head of Operations , based in Gaborone.
This role provides leadership across the funeral services branch network, fleet and mortuary operations, coffin, casket and tombstone manufacturing, and private cemetery operations. In this role, you will translate business priorities into effective operational delivery, ensuring efficient resource utilisation, sound cost management and consistently deliver reliable and dignified funeral related services. We seek a decisive leader with strong operational, commercial and financial judgement and a proven track record of improving performance across multiple sites. You will strengthen operational systems, drive continuous improvement and develop accountable teams committed to service excellence.
This role provides leadership across the funeral services branch network, fleet and mortuary operations, coffin, casket and tombstone manufacturing, and private cemetery operations. In this role, you will translate business priorities into effective operational delivery, ensuring efficient resource utilisation, sound cost management and consistently deliver reliable and dignified funeral related services. We seek a decisive leader with strong operational, commercial and financial judgement and a proven track record of improving performance across multiple sites. You will strengthen operational systems, drive continuous improvement and develop accountable teams committed to service excellence.
Job Summary
- Employer: FSG Services
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Operations Management
- Closing Date: 2026-11-13
Key Responsibilities
- Develop and execute an integrated operational strategy that supports business growth, service excellence and sustainable performance.
- Lead branch, funeral service and private cemetery operations, ensuring consistent standards, responsive service and effective coordination across locations.
- Optimise the availability and utilisation of fleet, mortuaries, facilities and equipment through effective maintenance and controls over vehicle usage, fuel consumption and expenditure.
- Oversee coffin, casket and tombstone manufacturing, aligning production, procurement, inventory and distribution with branch demand and quality standards.
- Prepare and manage the annual Operations budget, strengthen cost controls and improve productivity and resource utilisation.
- Strengthen operational systems and reporting, using performance data to identify gaps, improve processes and inform management decisions.
- Build, lead and develop high-performing teams through clear accountability, coaching, regular performance reviews and succession planning.
- Ensure compliance with quality, health and safety, environmental and legal requirements, uphold duty of care standards, manage operational risks and resolve audit findings promptly.
- Collaborate with executive leadership and other functions to support business planning, expansion and the successful establishment of new operations.
Requirements
- A Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Logistics, Engineering or a related field. An MBA or equivalent postgraduate qualification will be an added advantage. Certification in Lean, Six Sigma or another operational excellence methodology is desirable.
- A minimum of 10 years’ operations management experience, including at least 5 years at senior management level in a service environment operating across multiple sites.
- Demonstrated experience in fleet and asset management, manufacturing or production planning, procurement and inventory management is essential.
- Experience in funeral services, insurance, healthcare, logistics or fast-moving consumer goods will be an added advantage. Regional or multi-country operational exposure will also be advantageous.
- A valid driver’s licence
- Multi-country or regional operations exposure will be an added advantage.
How to Apply
To apply, please submit your application (CV and certified copies of certificates)
Closing Date: 13th November 2026
Data Protection Notice: By submitting your application, you consent to the collection, processing and storage of your personal information for recruitment and selection purposes. Your information will be handled in accordance with applicable data protection and privacy laws and will be used solely for assessing your suitability for this position.
Closing Date: 13th November 2026
Data Protection Notice: By submitting your application, you consent to the collection, processing and storage of your personal information for recruitment and selection purposes. Your information will be handled in accordance with applicable data protection and privacy laws and will be used solely for assessing your suitability for this position.
Apply for this Job
How to Apply
Full role details and application instructions: hrmc.co.bw
Applications: admin@hrmc.co.bw