Key Responsibilities

• Respond to booking requests in accordance with policy. Provide information and suggestions for their bookings. Give advice as necessary.
• Always provide alternative solutions where there are occupancy constraints on an enquiry and look to upsell with add-on experiences.
• Initiate an invoice once the booking has been confirmed. Request for deposit and pending details at the same time.
• Provide the Agent with the required information and documents.
• Facilitate the collection of deposit and final payments, including 3rd party supplier invoices/payments. Follow up on payment according to payment terms.
• Send updates to camps and departments for last minute reservations or booking amendments.
• Maintain excellent relationships with each Agent. Follow up on their requested information or documents.
• Deal with more complex and / or bigger accounts.
• Provide Agents with feedback on guests’ stay where required, so that the Agent can maintain proactive and positive contact with the guests.
• Maintain excellent relationships with each Agent. Follow up on their requested feedback.

Requirements

• A Diploma in Tourism/Hospitality Management or any qualification equivalent.
• Seven (7) years safari industry work experience in reservations

How to Apply