Collections Officer *2 (Fixed Term Contract) 12 Months

The successful candidate will be responsible for contacting non-performing customers daily, monitoring & controlling accounts deterioration and taking appropriate actions to normalize the position as per the Access Bank policy regulations.

Key Responsibilities
? Contacting customers according to guidelines and standards to ensure payment
? Negotiating payments while continuing to build a positive relationship with customers
? Maintaining customer payment records
? Liaison with branch personnel in monitoring and controlling of customer accounts
? Customer education on Products-including their features and benefits
? Investigate and resolve out of order accounts discrepancies
? Alert superiors of debtors unwilling or unable to pay when necessary
? Daily suspense account reconciliation
? Facilitate restructuring process for qualifying accounts
? CRB updates
? Processing of insurance claims
? Reversals and refunds
? Conduct set off and CL payments
? Send out delinquency SMS’s
? Attend to walk in customers and inbound calls
? Attend to queries and complaints assigned on CRM within 24hrs and 72hrs respectively
? Confirmation of Collection commission fees and charges for Branch settlement quotation requests
? Prepare External Debt Collectors payment schedule and applies the funds to customer accounts on a daily basis.
? Confirmation of LU from other banks for mortgages

Key Requirements for this role
? Any First degree
? Drive
? Assertiveness
? Rule
? Resilience and Stress Management
? Self-Management
? Building Relationships
? Teamwork
? Influencing and Negotiation
? Commercial Orientation
? Planning and Organizing
? Monitoring
Additional Advantageous requirements
? A recognized professional certification will be an added advantage

Access Bank (Plc) Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.

If you believe you are the right candidate for this position, please send your application, cover letter, detailed curriculum vitae, certified copies of academic certificates, Omang and contacts of three referees to [email protected]
To be considered, your application must be received by 7th March 2023 .

Only short listed candidates will be contacted