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A highly skilled and vigilant Surveillance Manager with extensive experience in overseeing security and surveillance operations within luxury hospitality environments. Responsible for protecting hotel guests, employees, assets, and reputation through the effective management of surveillance systems, security procedures, and investigative processes.
Demonstrates exceptional leadership in managing surveillance teams, monitoring CCTV operations, conducting investigations, and implementing proactive security measures that uphold the highest standards of safety and guest service expected in a 5-star establishment. Possesses strong analytical abilities, attention to detail, and a commitment to maintaining confidentiality, professionalism, and operational excellence.
Job Summary
- Employer: HOTEL 4:30
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Security
- Closing Date: 2026-12-06
Key Responsibilities
- Manage all hotel surveillance operations, including CCTV monitoring and security intelligence gathering.
- Ensure the safety and security of guests, staff, contractors, and hotel assets.
- Conduct investigations into incidents involving theft, fraud, guest complaints, employee misconduct, and security breaches.
- Monitor public areas, guest access points, cash handling operations, restaurants, bars, parking areas, and back-of-house facilities.
- Prepare detailed incident reports and provide recommendations for corrective action.
- Maintain surveillance records and evidence in accordance with hotel policies and legal requirements.
- Collaborate with hotel management, security teams, law enforcement agencies, and emergency services when necessary.
- Develop and implement risk mitigation strategies to prevent losses and maintain a safe environment.
- Train and mentor surveillance personnel to ensure high standards of performance and professionalism.
- Ensure surveillance equipment is maintained and functioning optimally at all times.
Requirements
- Diploma or Degree in one of the following: Security Management, Criminology, Criminal Justice, Law Enforcement, Risk Management
- 5 years experience in surveillance, security, or investigations.
- More than 2 years in a supervisory or management role.
How to Apply
If you are a dedicated and reliable individual with a passion for hospitality, we encourage you to apply and become a part of our team. Please submit your resume and a brief cover letter outlining your relevant experience to; [email protected] Deadline: 6th December 2026. Note: Only shortlisted candidates will be contacted.
Phone: 3163004
Address: Plot 54350, 430 Square, CBD, (Central Business District) Gaborone, Botswana
Phone: 3163004
Address: Plot 54350, 430 Square, CBD, (Central Business District) Gaborone, Botswana
