Key Responsibilities

• Coordinate medical occurrences involving guests and staff in remote locations.
• Act as a central point of communication between patients, medical professionals, operators, management and external service providers.
• Assess incoming information, identify priorities and coordinate appropriate actions in consultation with the medical team.
• Manage multiple stakeholders, ensuring clear, timely and professional communication.
• Anticipate logistical and operational challenges and proactively work towards solutions.
• Maintain oversight of ongoing cases, ensuring continuity, accountability and appropriate follow-through.
• Produce clear, accurate and professional written communication, reports and case updates.
• Support the delivery of high-quality, patient-centred medical direction support.

Requirements

• A qualified Registered Nurse with a minimum of 3 – 5 years practical experience; prior relevant professional experience is advantageous.
• Exceptional verbal and written English communication skills.
• Strong organisational abilities and proven experience coordinating people, services or complex situations.
• Excellent critical thinking, problem-solving and decision-making skills.
• Confidence communicating with senior management, international clients, medical professionals and other stakeholders.
• The ability to work independently, take initiative and remain composed under pressure.
• Strong attention to detail, sound professional judgement and a high level of accountability.
• Good computer literacy and the ability to manage multiple cases and communication channels simultaneously.
• An advantage: Previous experience in healthcare coordination, case management, emergency assistance, medical operations or a similar role.
• Experience working with international clients or within the tourism, hospitality or medical assistance sectors.
• Experience in leadership, operational coordination or managing multidisciplinary teams.

How to Apply