| Employer | MASCOM BOTSWANA |
|---|---|
| Location | Gaborone, BW |
| Closing date | 12 November 2026 (6 days left) |
| Job type | Full-time |
| How to apply | [email protected] |
Mascom is looking for a Retail Sales Manager whose role will be to drive sustainable revenue growth and lead the transformation of the direct retail channel into a diversified, scalable hybrid retail distribution model, while optimizing cost, delivering excellent customer experience and building a high-performing retail team, in order to ensure that the Company’s strategic goals are achieved. The incumbent will manage the dealer, agent and point-of-sale (POS) network for the allocated region (North or South) and report to the Sales and Distribution Head.
Key Performance Areas:
- Commercial performance and revenue growth
- Retail channel transformation and expansion
- Cost optimization and retail productivity
- Customer experience and retail service excellence
- Retail operations and performance management
- Digital retail enablement and innovation
- People leadership and capability development
- Strategic partnerships and retail network development
Qualifications
- Bachelor’s Degree or equivalent – preferably in Business Management. A Master’s Degree in a relevant field would be an added advantage.
Key Competencies
Key technical competencies for the job include customer relationship management, service delivery management, SLA management, escalation management, customer service metrics & analytics, products & services knowledge, vendor management, customer database management, complaint management, customer query & request fulfilment, project management and contact centre experience.
In addition, the candidate must be able to display key behavioral competencies including problem solving & analytical thinking, adaptability & flexibility, commercial acumen & organizational awareness, creativity & innovative thinking, customer orientation & stakeholder management, decision-making/judgement, results orientation & execution, change facilitation & delivery, coaching & mentoring, impact & influence, strategic leadership & conceptual thinking, and supervision & delegation.
Job Requirements
- Bachelor’s Degree or equivalent – preferably in Business Management. A Master’s Degree in a relevant field would be an added advantage.
- 7–10 years’ experience, of which 5 years must be in a business operating through distribution networks.
- Sector experience in telecommunications or retail will be an added advantage.
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to [email protected] . Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.
Closing date: 12th November 2026
