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Overview
Afritec is looking for an experienced and results-orientated Collections Recovery Officer within the Collections team in Gaborone.
About The Role
We are looking for an experienced and results-orientated Collections Recovery Officer within the Collections team.
Job Summary
- Employer: AFRITEC
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Finance
- Closing Date: 2026-10-30
Key Responsibilities
- Contact customers with overdue accounts for payment.
- Negotiate repayment plans and payoff deadlines with customers as per Company policies and guidelines,
- Record customer interactions, transactions, and details of negotiations in collection and debtors’ management systems.
- Ensure that customer contact information is maintained and updated as needed.
- Send SMS/WhatsApp notices to customers to inform them of their overdue accounts and the consequences of non-payment.
- Resolve customer queries.
- Follow up on agreed payment arrangements (PTP’s) to ensure they are kept.
- Have strong and effective written and oral communication skills.
- Escalate high-risk accounts to management as needed.
Requirements
- Minimum of 2-5 years’ experience in a collection’s role within a financial services environment.
- Diploma in Accounting, Law or equivalent.
- Computer Literacy – with MS Word and advanced MS Excel.
- Driver’s License.
How to Apply
Apply by email: [email protected]
